Terms & Privacy Policy

These Terms of Service apply to your use of the GHLPrimeAI website at ghlprimeai.com, including its contact form and booking pages. By using the website, you agree to these terms. If you do not agree, please do not use the website.

In these terms, "GHLPrimeAI", "we", "us" and "our" refer to the business operating this website, and "you" refers to anyone using it.

Needs confirmation: The full legal name, entity type and registration details of the business that operates GHLPrimeAI.

GHLPrimeAI designs, builds and supports AI automation inside the GoHighLevel platform. Our services include Conversation AI, Voice AI, AI chatbots and AI lead follow-up, along with consultations and audits of existing GoHighLevel setups.

Information on this website describes our services in general terms. It is not an offer, and it does not create a client relationship. Any paid work is agreed separately in writing, and the scope, fees and terms of that work are set out in that agreement.

When you use the website, you agree to:

• Provide accurate and current information when you submit a form or book a call.
• Only submit information about yourself, or information you are authorised to share.
• Not use the website for any unlawful, fraudulent or harmful purpose.
• Not attempt to interfere with, disrupt, overload or gain unauthorised access to the website or its systems.
• Not send spam, automated submissions, malicious code or content that infringes anyone's rights.

We aim to keep the website available, but we do not guarantee that it will be uninterrupted, error-free or available at any particular time. We may suspend or change parts of it for maintenance or other reasons.

Our services are built on GoHighLevel (HighLevel), a third-party platform, and the booking calendar on this website is provided by GoHighLevel. Third-party platforms operate under their own terms and policies, and we are not responsible for their availability, features or changes they make.

AI systems can make mistakes. Where we build AI that communicates with your customers, the setup, handoff rules and review process are agreed as part of the project.

The content of this website, including its text, design, graphics, logos and code, belongs to GHLPrimeAI or its licensors and is protected by intellectual property laws. You may view and share pages for personal, non-commercial reference, but you may not copy, modify or reuse the content for commercial purposes without our written permission.

GoHighLevel, HighLevel and other third-party names are the trademarks of their respective owners. Their use on this website is descriptive and does not imply endorsement.

Ownership of anything we build for a client is set out in that client's agreement.

The website and its content are provided for general information on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties about the website's accuracy, completeness or fitness for a particular purpose.

To the fullest extent permitted by law, GHLPrimeAI is not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or business opportunity, arising from your use of the website. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

Needs confirmation: Whether a specific liability cap applies, and the governing law and jurisdiction for these terms. Both should be set by legal counsel.

We may update our services, the website and these terms from time to time. When we change these terms, we will update the "last updated" date at the top of this page. Continuing to use the website after a change means you accept the updated terms.

If you have questions about these terms, please contact us through the contact page on this website.

Needs confirmation: A dedicated email address and the business's postal address for legal notices.

This policy explains how GHLPrimeAI handles personal information collected through ghlprimeai.com. GHLPrimeAI is responsible for the personal information you submit through this website.

Needs confirmation: The legal entity responsible for personal data (the data controller), its registered address and, if required, a data protection contact or representative.

When you send the contact form, we collect the information you enter:

• Name.
• Email address.
• Phone number, including the country code you select.
• Message: anything you choose to tell us about what you need. This field is optional.

If you book a strategy call, you enter your details directly into a booking calendar provided by GoHighLevel (LeadConnector). The information requested there is defined in that calendar, and it is collected and stored by GoHighLevel on our behalf.

Like most websites, the servers that deliver this website may automatically process technical information such as your IP address, browser type and the pages you request, in order to deliver pages and keep the website secure.

Needs confirmation: The website hosting provider and what request logs it keeps, and for how long.

We use the information you submit to:

• Respond to your enquiry and arrange a conversation.
• Prepare for and hold consultations you book.
• Provide, manage and improve services you engage us for.
• Keep the website secure and prevent spam or abuse.
• Meet legal obligations that apply to us.

Where data protection laws such as the GDPR or UK GDPR apply, we rely on these legal bases: taking steps at your request before entering into a contract (responding to enquiries and bookings), our legitimate interests in running and securing our business, and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.

Needs confirmation: Which privacy laws apply to the business and its visitors, so this section can be tailored or removed.

Contact form submissions are sent securely from our server to our customer relationship management system on GoHighLevel (HighLevel, Inc.), where we manage enquiries and follow-up. Bookings made through the calendar on this website are also processed by GoHighLevel.

We share personal information only with service providers that help us run the website and our business, and only as needed for those purposes. These providers process information under their own terms and privacy policies. GoHighLevel is based in the United States, so your information may be processed there.

Needs confirmation: The complete list of service providers (for example hosting, email and phone providers), any data processing agreements in place, the safeguards used for international transfers, and confirmation that personal information is not sold or shared for advertising.

We keep personal information only for as long as it is needed for the purposes described in this policy, including responding to your enquiry, providing services and meeting legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it.

Needs confirmation: The specific retention periods for enquiries, booking records and client data.

We use reasonable technical and organisational measures to protect personal information. This website is served over an encrypted HTTPS connection, form submissions are validated and forwarded by our server rather than directly from your browser.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This website does not currently use analytics or advertising tools, and it does not set its own tracking cookies. Fonts are served from our own website rather than loaded from a third-party font service.

The booking page embeds a calendar from GoHighLevel (LeadConnector). That embedded calendar may use its own cookies or similar technologies, as described in GoHighLevel's policies. You can control or delete cookies through your browser settings.

Needs confirmation: If analytics, advertising pixels or chat widgets are added later, update this section and add a cookie consent mechanism where the law requires one.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Object to or ask us to restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to your local data protection authority.

Needs confirmation: How requests are verified and answered, response timeframes, and any state-specific notices (for example under California law) that apply to the business.

This website and our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can delete it.

We may update this policy as our website, services or legal requirements change. When we do, we will update the "last updated" date at the top of this page. Please review it from time to time.

To ask a question about this policy or to exercise your privacy rights, please contact us through the contact page on this website and mention that your request is about privacy.

Needs confirmation: A dedicated privacy contact email address and postal address.